Scott A. Helmers is a Partner at the Harvard Computing Group, a software and consulting firm that assists clients with understanding and implementing business process solutions. He is a co-inventor of TaskMap (www.taskmap.com), a Visio add-in that allows anyone to document, analyze, and improve their business processes. Scott has worked with clients in ten countries on projects involving process mapping and redesign, knowledge management, and technology training. For more than a decade, he was an Adjunct Professor at both Northeastern and Boston Universities. Scott has been named a Microsoft Valuable Professional (MVP) for Visio every year since 2008 and is the only Visio MVP in the US. He is author of four books from Microsoft Press: Visio 2016 Step by Step, Visio 2013 Step by Step, Visio 2010 Step by Step, and Business Intelligence in Microsoft® SharePoint® 2013 (coauthor).